Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note: this is a Vienna based job! Working permit for Austria is required in advance.
What would be your major responsibilities?
Prioritize & answer incoming business partner mails in our mailbox & cases queue- Collaborate with other internal teams during the onboarding of new business partners or products
- Provide technical support to external partners (B2B) during & post integration of our products via mail, phone, and instant messaging systems
- Analyze, resolve, escalate & document various technical problems reported by business partners or monitoring systems
- Configure our payment application for new & existing partners
- Create tickets as needed & direct the request for resolution with the internal IT teams
- Investigate application logs to resolve business partner & product related problems
- This job requires scheduled stand on duty during weekends & after work, distribuited among the team
Is this you?
Completed education in the field of IT (Ba, A-levels, apprenticeship)- Relevant experience in e-commerce and/or the payment industry is an advantage
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)
- General interest in reading and analysing application logs
- Knowledge in Postman, REST APIs, SOA XML APIs, SQL or Splunk is an advantage
- Strong communication & interpersonal skills (email, IM, phone)
- Strong initiative & dedication to quality
- Comprehensive data analysis skills
- Stress resilience in dealing with high workload & high priority incidents
- Self-motivation & self-reliance
- Adaptable, flexible, and willingness to embrace change
- Full proficiency in English, additional language skills advantageous (i.e. Spanish, German)
Why should you work for us?
- A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
- A global community of pioneers who want to impact the payment industry globally
- An international, diverse & inclusive working environment onboarding people like you!
- Modern & well-equipped office with excellent public transportation connections in the South of Vienna
- Flex-time & hybrid working model combining remote-work & office-days within Austria
- A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
- Paysafe Days to celebrate achievements together during a festive global event
- An one-day volunteering allowance to support a cause you care about in your community
- Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
- International development & career opportunities if you are ready & open for that
- Competitive annual gross salary starting from € 35.000,- up to € 45.000,- of course adjustable to your level of experiences & qualifications for the role.
- A performance driven bonus system is on top of this gross salary!
Please note: this is a Vienna based job! Working permit for Austria is required in advance.
Sounds interesting? We look forward to your application!
More information on: https://www.paysafe.com/en/careers/
