Do you want to be part of the largest provider of Fibre Networks in Europe? Do you have strong communication skills, with the ability to influence, help and support others with technical queries? Do you have a track record for technical training and support? Are you passionate about IT and want to share your knowledge with others?
Circet are recruiting a Senior IT Service Engineer role to lead on the implementation, training, and support of our key IT solutions for both our back office and field teams. You will work with our major programmes team to lead on the timely roll out of our leading-edge technical solutions to meet the needs of our current and future client programmes. This is a pivotal role as our back office and field crews will be dependent on your technical knowledge of both bespoke and off-the-shelf IT solutions used in Circet.
The successful candidate will work as part of the IT service team and become a trusted pair of hands to rapidly support our Operational colleagues with IT issues. The successful candidate will be given in-house training so they will have expert level understanding of key IT systems with an emphasis on Cloud and Microsoft. This is a fantastic opportunity for someone wanting to build their knowledge of delivering the next generations of gigabit networks, while developing their IT, communication, and people skills. Circet has a strong ethos of teamwork and ongoing personal development for all members of the team.
Responsibilities of IT Service Engineer include:
- You will be dealing directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses as well as managing projects and assisting the operation with IT related issues. IT Support responsibilities include:
- 2nd and 3rd Line support for all IT Service Requests, supporting 1st line engineers our in-house Service Desk team
- Installation & configuration of a company’s computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Controlling time management
- Help define project scope, goals and deliverables
- Logging the queries of customers and employees
- Analysis of call logs in order to discover any underlying issues or trends
- Diagnosing and solving hardware or software faults
- Testing and evaluating new technology
- Managing reports and necessary documentation
- Responding to calls in a timely fashion
- Documenting and implementing Service procedures
Experience and knowledge required:
- Can-do attitude
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to detail
- Logical thinking
- Expert knowledge in how operating systems and software works
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers
- The ability to prioritise your workload
- The capacity to clearly explain a technical problem to a customer/colleague
- Outstanding listening and questioning skills
Although a degree is not strictly necessary, a degree in one of the following subjects would be preferred:
- Business IT
- Project Management
- Business Systems Engineering
- Software Engineering
- Internet Engineering
- Computer Software Development
- Computer Networking & Hardware
- Computer Science
